If you’ve spent any time on fitness social media, you’ve likely seen many jokes about PF, and I’m here to say they’re all basically true. I liked it because it was actually a friendly and knowledgeable environment. I first became aware of Crunch when I lived on the west coast, and it was my favorite gym out of 24 Hour Fitness, LA Fitness, the YMCA, and Planet Fitness. I would not recommend a training program with this location, due to customer service.Fantastic experience: I love this gym. I stuck with the program b/c I was stuck paying for it either way and Josh did provide me with some great works and nutrition advise. Then he said "Josh will handle my diet from now on." Josh provided me my diet plan and nutrition advise but I was already over it. Then we spoke at the gym and all he had to say was "I am so sorry I forgot" and I was like so am I still going to get charged for the diet portion of my contract and he said "I'm sorry there are no refunds". I asked about my diet plan during that 3 month period a handful of times when i saw him at the gym but he always said he would get on it right away but it never happened until I sent an upset email to him wanting to cancel the diet portion of my contract. For the first 3 months he never provided me a diet plan. ![]() Phillip handled my diet plan and that were things went bad. ![]() I was so excited, Josh handled my workout program and he was amazing. A really nice guy named Phillip Oglesby signed me up 6 month program made up of 1 workout session per week and diet plan. The equipment needs some updating but it gets the job done.The reason for my 2 star review is b/c of my personal training experience. My question to you is how would we get this resolved i would love to be able to continue my working out but I refuse to have to pay 230 dollars to cancel something I never received in the first place! After contacting multiple parties I was told even though my regular membership was up to date i still couldn't go to the gym until I paid my buyout! This place is absolutely awful with customer service PLEASE DON'T EVER GET PERSONAL TRAINING HERE!!!!!Įdit to the owner: I have spoken with the regional manager of the personal training who refused to see me when I tried going in personally to the gym which is highly unprofessional! All I wanted was to ask her to show me what kind of paper work my own personal trainer had on me which is very little to none and if she herself thought it was worth the 180 dollars a month I was paying so my personal trainer could google a workout 5 minutes before I got there, I could do that at home. Yes that's right i had to buy out of their contract that they failed to uphold. ![]() I thought I'd give him a shot though and went four weeks with training until I was fed up enough with playing 180 dollars a month to receive nothing that I was promised! After contacting the head of personal trainers(Phil) I was told he was going to help me take care of this issue, little did I know noone did anything about this until it racked up to 500 dollars! When I confronted them about this I was told it was because didn't pay the buy out. ![]() I was persuaded to get a personal trainer that barely acted like he cared (Alex). This has been the worst experience I have ever had with a gym! I wish I would've read the reviews especially about the personal training before I went here.
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